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What do I need to provide as proof of my No Claim Discount (NCD)?

Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

  • Previous insurer’s name
  • Previous insurer’s policy number
  • Your name
  • Policy expiry date
  • Number of years NCD

Please remember to include your Direct Line policy number when sending us your proof of your NCD.

Its quick and easy to get your documents to us, you can upload a copy of your NCD through our secure online portal, alternatively we accept original or copies of documents in the following ways:

Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.

NCD proof should be sent to:

Customer Service
Direct Line
The Wharf
Neville Street

Please note that your NCD can only be used on one policy at any one time.

It is your responsibility to provide us with proof of NCD.

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