If you wish to make a complaint, contact us directly.
For more details, please review our complaints procedure.

General Correspondence

DO NOT use this facility for correspondence about your Direct Line policies or accounts – always contact us using the telephone numbers provided on your policy/account documents.


We're always interested to hear your comments about Direct Line, our website, products, or service. Whilst we welcome your views to enable us to improve our processes, regrettably we are unable to respond to your feedback.

Internet emails are not necessarily secure as information could be intercepted, lost, or destroyed. Please do not email account information or any other confidential information.